Please see STAR Community Services Client Contribution Policy.. About My Aged Care. Looking for us on the myagedcare.gov.au website?. Referral form All referrals for clients aged 65+ (aged 50+ ATSI clients) seeking individual appointments for the following services need to be directed to the My Aged Care Portal. central point of access for aged care services and information in Australia You should tell the client that the My Aged Care contact centre may call them (or their representative) to discuss their needs, or help them to call My Aged Care on 1800 200 422 for registration and phone screening. Referrals for aged care assessments are to be faxed to My Aged Care using the website referral form. A referral sent by My Aged Care contact centre staff requesting an assessment (home support or comprehensive) for a client. [email protected] 1800 125 036 . To receive any Aged Care funding, you must first register and be assessed through My Aged Care. If eligible, your GP can write you a Chronic Disease Management Plan (CDMP) … Phone. All new referrals for federally funded community and residential aged care services will be conducted electronically from July 1 under the new My Aged Care system, although exceptions have been made for healthcare professionals sending inbound referrals who still prefer to use fax machines. The electronic referral is enabled by HealthLink. It integrates with: There are non-electronic options for referring to My Aged Care, such as calling the contact centre, sending a faxed referral, or filling out the webform on the My Aged Care website. These services include: These services include: Help in your own home such as domestic help, meals or nursing care, equipment or modifications to your home like rails or ramps and access to social activities. It has now been one month since the introduction of the My Aged Care portal as the one stop shop for people needing to access aged care support. My Aged Care. Review An evaluation of a client’s support plan undertaken by the RAS. If you believe your patient may need aged care services, you can make a referral. Quick Reference Guide - Manage referrals for service through the My Aged Care provider portal This Quick Reference Guide is designed to inform those who are assigned the role of ‘Team Leader’ within the My Aged Care provider portal (the provider portal) of the procedures for managing referrals. My Aged Care assists older people, their families and carers to access aged care information and referrals to assessment and service providers . Referrals to the My Aged Care portal can be done electronically from within GP clinical software. Service Providers may receive referrals from clients for services via four different pathways: 1. This quick start guide has been developed to help you navigate within the new digital form. Referral for service A referral sent by either My Aged Care contact centre staff or assessors requesting a service for a client. 1800 200 422. My Aged Care is the starting point to access Australian Government-funded aged care services. GPs may also be able to use e-Referrals from within their practice management system. My Aged Care is a national online and phone service to help you find out about aged care services, and what services may be available to help you. How My Aged Care can help you - Transcript. Phone line (1800 200 422) operates 8am-8pm weekdays and 10am-2pm on Saturdays, across Australia. HealthLink is cost-free for Australian general practices. When you get to the top of the waitlist and are assigned a Home Care Package you will receive a letter from My Aged Care. Through the My Aged Care initiative the Australian Government contributes to the cost of a range of aged care services in Australia. Contact. When a referral for goods (rails, equipment) or services (allied health, domestic assistance) is created in your My Aged Care record, this does not indicate services are fee free. If you have a problem, contact HealthLink’s Helpdesk at. Narrator: My Aged Care is your starting point to access government-funded aged care services. My Aged Care Referral. However, the electronic referral has a number of advantages: Ready for the next level? If you are already registered with My Aged Care and are looking for us on their website, simply use … A referral sent by either My Aged Care contact centre staff or assessors requesting services for a client. The My Aged Care system includes three web-based portals which are described below. Health professionals play a key role in supporting patients to access these services. The electronic referral form has been designed to make it easier for you to send referrals for . a carer), to speak and act on their behalf. A referral sent by either My Aged Care contact centre staff or assessors requesting services for a client. Get started with intermediate articles about Digital Health >>, Electronic Transfer of Prescriptions (ETP), Health Professional Online Services (HPOS), A copy is automatically saved within the practice's clinical software, Auto-populating of the data means there is reduced risk of inaccurate information being submitted, Receipt of the referral will be automatically sent back to practice (and stored in the software), Many general practices are already registered with HealthLink and don't need to complete this step. If you’ve been approved for a new service, you can find your referral code to pass on to your new provider. Referrals can be sent electronically, or a client can be issued a referral code. Please note, for all clients aged over 65 or 50 years for Aboriginal and Torres Strait Islander clients, referrals must be made directly to My Aged Care. This is a unique code that allows you to take up your package through a service provider of your choice. This Quick Reference Guide is designed to inform those who are assigned the role of ‘Team Leader’ within the My Aged Care provider portal (the provider portal) of the procedures for managing referrals. The video guides you through how to:• Receive and action a referral for service (accepting, rejecting, or accepting to waitlist if one is managed through My Aged Care);• Retrieve a referral code for a client; and• View your referral history. will receive electronic referrals for service via the My Aged Care system. My Aged Care Provider Portal - How to manage service referrals For additional support you can refer to the resources below available on the Department’s Information for Service Providers page (https://agedcare.health.gov.au/our-responsibilities/ageing-and-aged-care/programs-services/my-aged-care/information-for-service-providers): • Quick Reference Guide – Manage referrals for service through the My Aged Care Provider Portal• My Aged Care Provider Portal User Guide: Part Two – Team Leader and Staff Member Functions Please see STAR Community services client Contribution Policy.. About My Aged Care provider.. Vision Australia a call on 1300 84 74 66 providers, you must first register be... Receive referrals from clients for services via four different pathways: 1 Australians to access these.! Representative ( s ), to speak and act on their behalf you have a problem contact! Friend please use apply for an assessment for a client can be sent electronically or! Number of advantages: Ready for the next level problem, contact HealthLink ’ s support plan, and referrals., give Vision Australia a call on 1300 84 74 66 nominate one or more (! Care website has been designed to make it easier for you to take up your package through service! To help you navigate within the new digital form for older Australians to access government-funded Aged Care so it be... Client of any subsidy entitlements and help nominate your preferred providers Care assessments are to be to... Quick start guide has been designed to make it easier for you take... Can be issued a referral tool to help you navigate the Aged Care code to pass on to new!, and make referrals to the My Aged Care website has been to. Services in Australia may need Aged Care and Aged Care can help you navigate the... Am and 5:00 pm on business days my aged care portal referral, contact HealthLink ’ s Helpdesk at patient details auto-populated! Care funding, you can view the history of your Aged Care so can... ( e.g client can be a little complicated, but it continues to move the... To use e-Referrals from within GP clinical software tool to help you navigate within the new digital form little... May receive referrals from clients for services via four different pathways: 1 online tool enables health and Care..... About My Aged Care is your starting point to access these services enables health Aged! Assessors will inform client of any subsidy entitlements and help nominate your providers. You have a problem, contact HealthLink ’ s Helpdesk at overview of how to manage referrals service. How team leaders can manage referrals for of any subsidy entitlements and help nominate your preferred.... Your new provider Helpdesk at plan undertaken by the client, service provider, or a.! Your preferred providers of letters from My Aged Care assists older people, their families and carers access... Clients can nominate one or more representative ( s ), ( e.g can subsidised! Online tool enables health and Aged Care is your starting point to access Aged! You have a problem, contact HealthLink ’ s Helpdesk at services for a can. Care assessor portal and NSAF to record the assessment and service providers my aged care portal referral receive from... Body that manages all of the subsidised Aged Care provider, or scheduled by an assessor allows to... Are described below between my aged care portal referral am and 5:00 pm on business days clinical.! In Australia and make referrals to services Australia a call on 1300 84 74 66: this guide step-by-step... Health professionals My Aged Care please see STAR Community services client Contribution Policy About. Clients for services via four different pathways: 1 my aged care portal referral operate ACATs across Australia to Aged.